Customer Comments

I am happy to have this new dealership in Hanover, and I look forward to the convenience of having my new car serviced locally 
- Victoria R, Hanover, PA - - 2017 Jetta GLI

The staff is very knowledgeable and friendly (Shannon) however I just can't justify the estimates and when I found a vendor that also specializes in VW and they can do the same job for half the price, I'm a little speechless. I've taken my car (99 Passat) to the dealer ever since I first bought her brand new until about 3 years ago. My Husband convinced me the Dealer rates were too high so we started using a local mechanic. They didn't do such a good job so we agreed to go back to the VW Dealer. I was so excited that Hanover now has a VW dealer and I didn't have to go to York anymore. I know it's how business works and people will pay the rates so life goes on, I'm just a loyal VW Dealer girl and now I've been crushed and need to move on. Thanks for reading! 

- Vicki E, Hanover, PA, service customer -- 1999 VW Passat

Great deal. Honest dealership and sales reps. Everything was upfront with no gimmicks or hidden fees. Fast service. Knowledgeable, friendly, and polite employees. It was a great experience. We will definitely think about coming to this dealership again if we purchase another VW. We plan on recommending them to others.

- Judith W, Upper Marlboro, MD - - 2017 Touareg

Saleswoman Courtney was very knowledgeable. Sales Manager extremely nice. Quickest experience ever buying a car. Originally went to another dealer but found this dealership had car color, etc we wanted so my spouse called and went to see Courtney. I'm in the finance industry and was amazed just how fast this went! I'm amazed by VW finance 30 minute approval and signing 30 minutes later. Finance woman was very knowledgeable and explained things as I would expect. Courtney took her time to make sure we knew everything to know, for a new dealership I'm quite amazed at how much she knew. I could tell that much time was taken to assure we were happy. We have had to call with some questions and she is happy answering any questions.

 It was hard to say goodbye to our VW bug trade, finance women even noted a great photo opportunity for us, which I thought was nice. Everyone was so friendly and centered around our purchase which made it such a great experience. Customer service that is caring and compassionate in any industry is a rarity and this team nailed it! VW and management should be proud of their team and make sure they praise them for a job well done! Hard work and dedication showed during our process. Pleased thus far with our new VW too. 

- Melissa D, Dallastown, PA - - 2018 Tiguan 

This is a new Volkswagen dealership. I appreciated the "VIP treatment", including a personal tour of the facilities. Kudos to General Manager Bradley Smith who works tirelessly to ensure Hanover Volkswagen will be a successful, reputable, top-notch representation for the brand, It was refreshing to work with salesman (and Volkswagen enthusiast) Damon Brady. He not only knows his products, but provided helpful suggestions. He did a fine job of ascertaining my expectations and delivered. Special thanks to the crew in the detail shop for a job well done.
John M, Camp Hill, Pa - - 2017 Golf R

Best sales we've ever had so far! 

Jennifer S, Hanover, PA -- 2017 Jetta SEL

Shannon was fantastic! She knows customer service and should be handling clients every day. She was nothing but helpful, considerate and kind, 

Haley J, Richmond, VA - - service customer, 2013 Tiguan

Shannon is such a great employee for your dealership! Her customer friendliness is way above the pack. She will be the reason I come back to your dealership. Someone needs to thank her for her work and buy her lunch or something!!! 

Cory W, Shippensburg, PA , service customer - - 2009 Jetta

Damon Brady, salesperson, was knowledgeable and displayed a positive attitude and energy as he met me in the showroom and answered questions as he guided me through the vehicle purchase! 

Benjamin J, Gettysburg, PA - 2017 Golf Wolfsburg

I had an unfortunate situation occur after departing the dealership from a routine oil change. Shannon and Brad turned a stressful situation into an easy, pleasant experience. They went out of their way to make sure my needs were met. I can't say enough good things about Hanover VW and the staff's commitment to customer care. You just don't find customer service like this anymore. Hanover VW has created a customer for life. Many thanks. 

Abby G, 2010 Jetta - - - service customer 

I was truly impressed with the service I received at Hanover VW! Every staff member I came in contact with during my visit was friendly, welcoming, one could have been nicer or more helpful. I can say that I have never been treated as well at any other service facility. I was also quite impressed with the loaner vehicle, the complimentary inspection and the car wash. Kudos to the entire staff at Hanover VW! 

- Mary M,  Fairfield, PA - - 2008 Jetta 

My husband and I have purchased many cars and I must say this was by far the best experience and the easiest purchase of a vehicle we have ever had. From our salesman Damon to the concierge person Gary we were treated like VIP's and could not have asked for better service. Thank you and keep up the great work!!

- Deborah P, Hanover, PA - - 2017 GTI

Everything was great. I live in VA but came up to Hanover since they had the car I wanted. I did have to make 2 trips but part of that was my fault for not having all the paperwork necessary. However, my salesman brought over his manager and we worked out a deal that let me take the car home that day. Awesome! 

Stephen B, 2017 Certified Pre-owned Golf R

Perfect experience from start to finish! So happy to have superior quality service close to home! Thanks so much to the whole Hanover VW team! 

Daniel B, Dover, PA - - service customer - - 2015 Jetta 

Make an Inquiry

Hanover Volkswagen

1850 Carlisle Pike
Directions Hanover, PA 17331

  • Sales: (866) 551-3673
  • Service: (888) 927-5235
  • Parts: (888) 483-0665


  • Monday 9:00AM - 8:00PM
  • Tuesday 9:00AM - 8:00PM
  • Wednesday 9:00AM - 8:00PM
  • Thursday 9:00AM - 8:00PM
  • Friday 9:00AM - 8:00PM
  • Saturday 9:00AM - 5:00PM
  • Sunday Closed